Terms and conditions

Terms and conditions

1. OBJECT

These general conditions of sale aim to define the rights and obligations of P'tits Fauves and the Customer of products presented on its site www.ptits-fauves.com (hereinafter “the Site”). They apply exclusively between the company P'tits Fauves, 22 rue de la vannoire 85310, Siret: 85264178000024. Any individual consumer visiting or making a purchase via the said Site (hereinafter "the Customer").

On the Site, P'tits Fauves allows the Customer to order P'tits Fauves brand products online (hereinafter “the Product(s)”) according to these general conditions.

Any order placed with P'tits Fauves therefore entails unreserved acceptance by the Customer of these conditions. These general conditions may be modified at any time and without notice by P'tits Fauves, the applicable conditions being those in force on the date of the order by the Customer.

2. PRODUCTS AND COMPLIANCE

2.1. The Products offered for sale are presented on the P'tits Fauves website and accompanied by a description.

2.2. The Products offered by P'tits Fauves comply with the standards applicable in France.

Elements such as photographs, texts, graphics as well as all information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.

Consequently, P'tits Fauves cannot incur the slightest liability in the event of an error or omission of any of these elements or in the event of modification of said elements by suppliers and/or publishers.

3. CUSTOMER OBLIGATIONS

3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

3.2. The Customer undertakes to communicate to P'tits Fauves the real and necessary information to carry out the service subject to these conditions as requested online and according to his situation, in particular his name, first name, address , telephone and valid email.

The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the resumption of which would be unlawful.

3.3. Once the order has been placed, P'tits Fauves sends the Customer an e-mail confirming it. He informs him of the sending of the Products.

3.4. The Customer can modify his data in the “my account” section.

4. ORDER

4.1. Any order will only be validated after payment has been accepted.

4.2.P'tits Fauves reserves the right to cancel or refuse an order in the event of a dispute with the Customer over a previous order.

4.3. P'tits Fauves can accept orders while stocks last. It informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.

Si, en P'tits Fauves will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, if applicable, the amounts already paid.

Permanent or temporary unavailability cannot under any circumstances give rise to P'tits Fauves liability, nor can it give rise to any right to compensation or damages in favor of the Customer.

5. PRICE

5.1. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may apply), excluding shipping costs, participation in order processing costs and packaging costs.

Shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before final validation of the order.

Prices may be modified at any time, without notice, particularly in the event of a change in tax or economic data. Items will be invoiced based on the rates in effect at the time the order is placed.

6. DELIVERY

6.1. P'tits Fauves delivers its Products to France and all countries of the European Union

The products are shipped to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or post office boxes. The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times . In order for these deadlines to be respected, the Customer must ensure that they have communicated accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes , names and/or intercom numbers, etc.).

In the event of a delivery delay of more than 30 working days, if the product has not been shipped, the Customer may request a refund of their order.

The progress of the order processing is available in the customer area section "Track my order" with the information and the tracking number.

If the holding time at a postal point is exceeded, the return of the order will be the responsibility of the customer. If the customer wishes a refund, the shipping costs when placing the order will be deducted from the refund.

In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and P'tits Fauves, by any means, of any reservations within 3 days following receipt of the product.

P'tits Fauves cannot be held responsible for the consequences due to a delay in delivery not being its fault.

7. PAYMENT

Full payment must be made when ordering. At no time can the sums paid be considered as deposits or deposits. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard), with his Paypal account in accordance with the provisions of this article.

P'tits Fauves does not accept payment by check. The customer will have to choose the other payment methods offered.

For any transaction, the Customer will indicate the number appearing on the front of their card, the expiration date of their card and the cryptogram appearing on the back of their card (last three digits).

The communication by the Customer of his bank card number constitutes authorization for P'tits Fauves to debit his account up to the amount of his order.

No cash on delivery will be accepted, whatever the reason.

P'tits Fauves retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by P'tits Fauves are 100% secure. For payments by bank card (credit card, visa credit card and e-credit card), all the information that Customers communicate to P'tits Fauves is strictly protected and guarantees the compliance and security of each transaction.

8. RETURNS AND REFUND OF PRODUCT(S)

RIGHT TO RETRACT

Within 15 days of receipt of the order, the Customer may request the return of the Product(s) from P'tits Fauves.

He must return the Product(s) at his own expense unless he has received a product with a manufacturing defect or which does not correspond to the Customer's initial order. In this case, the Customer must contact customer service to obtain a prepaid return slip.

The return is made at the Customer's risk. The Product must be returned in its original packaging, in its original condition.

Please send your return to the following address:

P'tits Fauves 22 rue de la vannoire 85310 NESMY

If the Customer fails to comply with these conditions, in particular the return conditions, P'tits Fauves will not be able to reimburse or issue a credit note for the Products concerned.

9. GUARANTEES AND LIABILITY

P'tits Fauves has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means. P'tits Fauves cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact described as forceful. major, in accordance with the law and case law.

10. INTELLECTUAL PROPERTY

Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos, etc.).

This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of P'tits Fauves

Generally speaking, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of P'tits Fauves.

The Customer is therefore required to respect intellectual property rights and may in no way use the brands appearing on the Site and on the Products where applicable, or register a brand which would be detrimental to the rights holder, unless otherwise provided by contract.

The same applies to any other intellectual property right.

11. GUARANTEES AND LIABILITY

P'tits Fauves undertakes to only use Clients' confidential information in the context of operating its Site.

For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it.

As such, information concerning him may be communicated to P'tits Fauves technical service providers.

Furthermore, P'tits Fauves may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors on certain pages.

In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, the Customer has a right of access and rectification of personal data concerning him appearing in the P'tits Fauves files

12. FORCE MAJEURE

In the event of the occurrence of a force majeure event, the party concerned must inform the other within fifteen (15) days of the occurrence of this event, by registered letter with acknowledgment of receipt.

Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lock-outs, riots, boycotts or other actions of an industrial nature or disputes commercial activities, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.

All obligations of the parties will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.

13. GENERAL PROVISIONS

13.1. PARTIAL INVALIDITY OF A CLAUSE

If any of the stipulations of these conditions is declared null or non-enforceable by a competent court, it will be declared unwritten and will not result in the nullity of the other stipulations.

13.2. UPDATE

These general conditions may be modified at any time and without notice by P'tits Fauves, the applicable conditions being those in force on the date of the order by the Customer.

13.3. APPLICABLE LAW – COMPETENT COURT

These general conditions are subject to French law with regard to both substantive and formal rules. Any dispute must be the subject of a prior attempt at amicable settlement.

In the event of a dispute, the User must contact P'tits Fauves as a priority in order to obtain an amicable solution. Failing this, these distance selling conditions are subject to French law. For all disputes or disputes, the competent court will be that of La roche sur yon. This contract is subject to French law. P'tits Fauves cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from improper use of the products sold. P'tits Fauve's liability will, in any case, be limited to the amount of the order and cannot be held liable for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of a dispute, the customer will contact the company as a priority to obtain an amicable solution. Please note that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee.

Please note that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the customer honors its financial commitments to the seller. The European Commission provides an online dispute resolution (ODR) platform which you can find here: https://ec.europa.eu/consumers/odr/. We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board. The European Commission provides an online dispute resolution (ODR) platform which you can find here: https://ec.europa.eu/consumers/odr/. We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board. Failing this, the consumer may take legal action, in addition to the place where the P'tits Fauves company resides, with the jurisdiction of the place of actual delivery of his order.

13.4. : REPRODUCTION OF APPLICABLE TEXTS (ORDER 2005-136 OF FEBRUARY 17, 2005, CONSUMER CODE, CIVIL CODE)

Art. L. 211-4. of the Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Art. L. 211-5. of the Consumer Code

- To comply with the contract, the property must:

1° Be suitable for the use usually expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the Customer in the form of a sample or model;

- present the qualities that a Customer can legitimately expect in view of the public declarations made by the seller, by the producer or by its representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the Customer, brought to the attention of the seller and which the latter has accepted.

Art. L. 211-12. of the Consumer Code

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Art. 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Customer would not have acquired it, or would not have purchased it. would have given only a lower price, if he had known them.

Art. 1648 paragraph 1 of the Civil Code

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact P'tits Fauves by email:

ptitsfauves.shop@gmail.com